[Introduction] Frame-mounted photo shooting service

We would like to introduce the services available at Karatz STORE so that you can enjoy custom-made jewelry with peace of mind.

≪Frame-mounted photo shooting service≫

【overview】
We will send you a photo of the loose pieces sold at Karatz STORE placed in an empty custom-made jewelry frame.
Please fill in the required fields and contact us via chat .

[Application process]
(1) Please open the chat ↓ You can open the chat from the button shown in the red frame or from the icon at the bottom right of the screen.

(2) Please select the required items below and enter them in the chat field.
[Required items]
① Ruth's ID or product name ↓ID is the 8-digit number in the red frame

② Design ID or name

③Types (rings, earrings, etc.)

④ Color of metal (gold, silver)
(Pink gold is in preparation)

⑤ Loose orientation (vertical, horizontal, pointy side up, etc.)
*Round cannot be selected except in special cases.

[Format for sending]
Please copy and use the following when contacting us via chat.

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① Ruth's ID or product name:

② Design ID or name:

③Types (rings, earrings, etc.):

④ Color of metal:

⑤ Loose direction:

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(3) Submit your comment

We will take pictures and send them via chat within 2-3 business days.
Please wait a moment now.

[Explanation]
In order for you to enjoy your custom-made jewelry with peace of mind, we will take a photo of your desired loose piece on a frame such as a ring or pendant top, free of charge.

・I'm considering custom-made jewelry, but I'm worried that the image and reality may be far apart...
・I'm not sure if the balance between looseness and design is right...

Please use this service to resolve your concerns regarding custom-made jewelry such as

[Semi-order to choose from stones] can be selected from here .

※Notes
・Please request up to 3 types of designs (frames) and 3 loose items at a time.

・If the number of requests exceeds the number of requests we can handle, we may be temporarily unable to accept your request.

・We will take pictures and send them via chat within 2-3 business days.
If you do not receive a reply within 2-3 business days, please contact us again.
(Please note that we are unable to respond to inquiries on Saturdays, Sundays, holidays, pop-up store periods, year-end and New Year holidays, and Golden Week holidays.)

If you have any other questions, please feel free to contact us.

We look forward to your continued patronage.