Frame photo shooting service

We would like to introduce the services available at Caratz Store so that you can enjoy your custom-made jewelry with peace of mind.

<<Framed photography service>>

【overview】
We will send you a photo of a loose stone sold at the Caratz Store framed in an empty custom-made jewelry frame.
Please fill in the required information and contact us via chat .

[Application process]
(1) Open the chat ↓ You can open the chat by clicking the button in the red frame or the icon at the bottom right of the screen.

(2) Please select the required fields below and enter them in the chat section.
[Required items]
① Loose stone ID or product name ↓The ID is the 8-digit number in the red box

②Design ID or name

③Type (ring, pendant top, etc.)

④ Metal color (gold, silver)
*Pink gold is currently in preparation.

⑤ Direction of the loose stone (vertical, horizontal, pointed side up, etc.)
*Except for special cases, you cannot choose the direction of the round.

[Transmission format]
Please copy and use the following when contacting us via chat.

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① Loose ID or product name:

②Design ID or name:

③Type (ring, pendant top, etc.):

④ Metal color:

⑤ Direction of the loose stone:

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(3) Submit your comments

We will take a photo and send it to you via chat within 2-3 business days.
Please wait a moment.

[Explanation]
To ensure you can enjoy your custom-made jewelry with peace of mind, we will take a free photo of your desired loose stone mounted in a ring or pendant top frame.

・I'm considering custom-made jewelry, but I'm worried that the actual product will be far different from what I imagined...
・I'm worried about whether the loose stone and the design will balance well...

We hope this will help you alleviate any concerns you may have about custom-made jewelry, such as:

✨ See [Semi-order]
✨ See [Simple Order]

*Notes
- The number of designs (frames) and loose stones that can be requested at one time is limited to three.

・If the number of requests exceeds our capacity, we may be temporarily unable to accept your requests.

・We will take a photo and send it to you via chat within 2-3 business days.
If you do not receive a reply within 2-3 business days, please contact us again.
(Please note that we will not be able to respond on weekends, public holidays, during pop-up store openings, or during closed periods such as the New Year holidays and Golden Week.)

・Please note that some designs and colors may not be available.
(We do not offer bezel settings or milgrain images.)

If you have any other questions, please feel free to contact us.
We hope to receive your continued patronage in the future.