Frame photo shooting service

 

To help you enjoy custom-made jewelry with greater peace of mind, we would like to introduce the services available at Karatz STORE.

≪Mounting Photo Service≫

【Overview】
We will place a loose stone sold at Karatz STORE into an empty custom-made jewelry setting and send you a photo.
Please fill in the required fields and contact us via chat.

【How to Apply】
(1) Open the chat
↓You can open the chat by clicking the button in the red box or the icon in the lower right corner of the screen.

(2) Select the required items below and enter them in the chat input field.
　[Required Items]　
　　① Loose stone ID or product name
　　　↓The ID is an 8-digit number in the red box.

　　② Design ID or name

　　③ Type (ring, pendant top, etc.)

　　④ Metal color (gold, silver)
　　　*Rose gold is currently under preparation.

　　⑤ Loose stone orientation (vertical, horizontal, pointed side up, etc.)
　　*Except for special cases, round stones cannot have their orientation selected.

[Format for Sending]
Please copy and use the following when contacting us via chat.　

---

　　① Loose stone ID or product name:

　　② Design ID or name:

　　③ Type (ring, pendant top, etc.):

　　④ Metal color:
　　　
　　⑤ Loose stone orientation:

---

(3) Send your comment

We will take photos within 2-3 business days and send them to you via chat.
Please wait for a while.

【Explanation】
To help you enjoy custom-made jewelry with peace of mind, we will take photos of your desired loose stones placed in ring or pendant top settings free of charge.

・I'm considering custom-made jewelry, but I'm worried that the image and the actual product might be too different.
・I'm unsure if the loose stone and the design will be well-balanced.

Please use this service to alleviate any concerns you may have about custom-made jewelry.

✨See 【Semi-Order】
✨See 【Simple Order】

*Notes
・The number of requests allowed at one time is limited to 3 design (setting) types and 3 loose stones.

・If the number of requests exceeds our capacity, we may temporarily not be able to accept your request.

・We will take photos within 2-3 business days and send them to you via chat.
If you do not receive a reply after 2-3 business days, please contact us again.
(Please note that we cannot reply on weekends and holidays, during pop-up store events, or during year-end, New Year, and Golden Week holidays.)

・Please note that some designs and colors may not be available.
(We do not offer bezel settings, milgrain, or post-type earrings as we do not have sample settings for these.)

If you have any other questions, please feel free to contact us.
We appreciate your continued patronage.