Frame photo shooting service

We would like to introduce the services available at Caratz STORE so that you can enjoy custom-made jewelry with peace of mind.

【overview】
We will send you a photo of a loose stone sold at the Caratz STORE placed in an empty setting for custom-made jewelry.
Please fill in the required information and contact us via chat .

[Application process]
(1) Open the chat. ↓ You can open the chat by clicking the button in the red frame or the icon in the bottom right of the screen.

(2) Please select the required items below and enter them in the chat field.
[Required fields]
① Loose ID or product name ↓The ID is the 8-digit number in the red box

②Design ID or name

③Type (ring, earrings, etc.)

④ Metal color (gold, silver)
*Pink gold is currently in preparation.

⑤ Direction of the loose stone (vertical, horizontal, pointed side up, etc.)
*Except in special cases, you cannot choose the direction of the round.

[Transmission format]
Please copy and use the following when contacting us via chat.

① Loose ID or product name:

②Design ID or name:

③Type (rings, earrings, etc.):

④ Metal color:

⑤ Direction of the loose stone:

(3) Submit your comments

We will take a photo and send it to you via chat within 2-3 business days.
Please wait a moment.

[Explanation]
To ensure that you can enjoy your custom-made jewelry with peace of mind, we will take a free photo of the loose stone of your choice placed in a ring, pendant top, or other frame.

・I'm considering custom-made jewelry, but I'm worried that the actual product will be far from what I imagined...
・I'm worried about whether the loose stone and the design will balance well...

We hope this will help you alleviate any concerns you may have about custom-made jewelry.
✨ See 【Semi-Custom】
✨ See 【Simple Order】

*Notes
*We can only process your orders for up to three different designs (frames) and up to three loose stones at one time.

・If the number of requests we receive exceeds our capacity, we may be temporarily unable to accept your requests.

・We will take a photo and send it to you via chat within 2-3 business days.
If you do not receive a reply within 2-3 business days, please contact us again.
(Please note that we will not be able to reply on weekends, national holidays, during pop-up store periods, or during holidays such as the New Year holidays and Golden Week.)

If you have any other questions, please feel free to contact us.
We hope to receive your continued patronage in the future.