Description regarding the Specified Commercial Transactions Act <br data-start="105" data-end="108">In accordance with Article 15-3 of the Specified Commercial Transactions Act, our store has established the following return policy.

Regarding sales price <br data-start="161" data-end="164">The sales price will be the amount displayed for each product (displayed price/tax included).

Timing and method of payment of the price (value) <br data-start="220" data-end="223">Payment methods: Credit card, convenience store transfer, Amazon Pay, carrier payment (Docomo Payment, au Easy Payment, Softbank lump sum payment) are available.
Payment period: Payment will be confirmed at the time of ordering.

*For details about your credit card company or carrier's closing date and withdrawal date, please contact your company.
*Convenience store transfer: Payment within 10 days *Carrier payment: Payment date determined by each carrier *Paidy payment next month: Paidy will bill you the following month, and you must pay by the due date specified by Paidy.
*Convenience store payments are limited to 300,000 yen. Payments over 300,000 yen cannot be used.

Special terms regarding returns <br data-start="540" data-end="543">We do not accept exchanges or returns of products for reasons of customer convenience.

The photos posted on our website are reproduced as accurately as possible to the actual colors of the products, but they may look different from the actual product depending on the shooting environment and monitor settings.
Also, due to the nature of natural stones, they may contain inclusions, scratches, or chips. We take photos to show the condition, so we will not accept returns due to differences in the image due to these factors.

If you have any questions, please contact us before placing your order.

In the case of defects or faults caused by our store <br data-start="769" data-end="772">If the product is damaged or contains an error when it arrives, we will accept returns or exchanges if you contact us within 5 days of the product's arrival date (initial delivery date).
Once we receive the product and confirm that it is the same as the item you purchased, we will promptly exchange or refund the item.

Delivery time of services or products <br data-start="904" data-end="907">We usually ship within 3 business days after your order is confirmed (excluding busy periods).
Business days are weekdays, and we do not ship on weekends or holidays.

▼Shipping times for each payment method Credit card / Apple PAY / Google Pay / PayPay / d-payment / Merpay / Deferred payment (Paidy) / Alipay / AlipayHK / WeChat Pay: Within 3 business days after order confirmation Convenience store transfer / Bank transfer: Within 3 business days after payment confirmation

*For made-to-order products and pre-ordered items, the delivery date listed on each product page will take priority.
*Delivery may be delayed due to weather, disasters, or the delivery company's circumstances.

Other Shipping: Nationwide flat rate of 480 yen (tax included)
Free shipping on orders over 8,000 yen
Under 20,000 yen: Nekopos (with tracking number, delivered to mailbox)
Over 20,000 yen: Takkyubin Compact (with tracking number, hand delivery)
*Some products may be delivered by a different delivery company.

Company name and contact details <br data-start="1275" data-end="1278">Company name: KARATZ Co., Ltd.
Person in charge: Keiichiro Koyama, General Manager of Operations Address: 5-26-4 Ueno, Taito-ku, Tokyo 110-0005
TEL: 050-5326-1569
Business hours: Weekdays 10:00-18:00 Inquiries: https://store.karatz.jp/pages/inquiry