Description based on the Specified Commercial Transactions Law

The selling price will be the amount displayed for each product (displayed price/consumption tax included).

Payment methods: Credit card, convenience store transfer, bank transfer, and Amazon Pay are available.
Payment period: Payment will be confirmed at the time of ordering the product.

*The upper limit for convenience store payments is 300,000 yen. If the purchase amount is 300,000 yen or more, convenience store payment cannot be used.

In the unlikely event that the delivered product is defective or incomplete, we will respond by returning it or exchanging it. If the item is initially defective or the wrong item, we will exchange or refund the item after you return the item, with shipping charges paid on delivery.

Similar to AGL member identification institutions, in the unlikely event that the results stated in the quality assurance certificate issued by Caratz differ from the objective facts, we will issue a full refund and pay for round-trip shipping, sorting, and identification document fees. .

Generally, we will ship within 3 business days after purchase, but this may not apply during busy periods.
- In the case of convenience store transfer, the item will be shipped within 3 business days after payment is confirmed.
・If you use deferred payment, your order will be shipped within 3 business days after your order is confirmed.
Business days are weekdays. We are closed on Saturdays, Sundays, and holidays.

Shipping fee is 480 yen (tax included) nationwide.
For products under 20,000 yen, use Nekoposu (post mailing with tracking number)
For products over 20,000 yen, use courier compact (tracking number included, direct delivery)
We will send it to you.
*Some items may be shipped by a different delivery company.

Company name: KARATZ Co., Ltd.

Person in charge: Keiichiro Koyama, general manager of operations

Address: 5-26-4 Ueno, Taito-ku, Tokyo 1100005

TEL: 050-5326-1569

Business hours: Weekdays 10:00-18:00 Inquiry form: https://store.karatz.jp/pages/inquiry
Email address: support@karatzsupport.zendesk.com