For International Customers

[About overseas shipping]

KARATZ does not ship directly overseas.
If you are ordering from overseas, please use an overseas proxy purchasing service such as " Buyee Connect ".
For details on ordering, terms of use, fees, etc., please check the official website of each company.

Please note that we are unable to respond to any inquiries regarding overseas shipping even if you contact us directly.

[Notes on use] *Please be sure to read

If you purchase through an international shipping agency such as Buyee, please be aware of the following points when using the service.

The information shared with our store by the overseas shipping agency is

・Only the purchased product, quantity, and the name, address, and phone number of the agent.

Your personal information and payment status will not normally be disclosed to our store.
Therefore, if there are multiple customers using the same vendor, it can be difficult to know which orders are yours.

In addition, it may take some time for the agent to complete the purchase procedure, but we are not able to monitor the status until the purchase procedure is completed.

Therefore, we will not be able to respond to any inquiries such as those listed below.
Please contact the overseas shipping agency you are using directly.

- Whether orders placed through an overseas delivery agency have been successfully received by KARATZ STORE

・Order processing status and payment status on the overseas delivery agency side before the order arrives at KARATZ STORE

- Order delays or system issues occurring on the overseas delivery agency side

・International shipping schedule and tracking information after arrival of overseas shipping agency service

・Problems such as loss, damage, or delay that occur after the overseas delivery agent has received the product

The same applies to initial defects, etc. We are unable to verify when and which product the customer who contacted us purchased, so it is difficult for us to respond to inquiries made directly.

We apologize for the inconvenience, but please contact us through the overseas shipping agency you use.

Thanks to you, we have a large number of customers using our service, so we are unable to contact proxy services.

We appreciate your understanding and cooperation.

[To customers who have used "Buyee connect"]

Please refer to Buyee's FAQ regarding your inquiry, and if you have any questions, please contact Buyee directly.
https://buyee.jp/help/yahoo/guide/inquiries

【About Overseas Shipping】

KARATZ does not offer direct overseas shipping.

For orders from overseas, please use an overseas purchasing agent service such as 'Buyee Connect'.
For details regarding ordering methods, terms of use, fees, etc., please check the official websites of each company.

Please note that we are unable to respond to direct inquiries about overseas shipping.

[Important Notice Regarding Use] *Please read carefully

When purchasing through overseas delivery services such as Buyee, please note the following points before using the service.

The information shared with KARATZ by overseas delivery proxy services is limited to:

・The purchased items and quantities
・The proxy service provider's name, address, and telephone number

Your personal information and payment details are not normally notified to us.
Therefore, when multiple purchasers use the same supplier, it is difficult to determine which orders belong to which customer.

Furthermore, it may take some time for the purchasing agent to complete the purchase procedure, we are unable to monitor the status until the purchase is finalized.

tested, we are unable to respond to enquiries regarding the following matters. Please contact your overseas delivery agent service directly.

・Whether an order placed through an overseas delivery agent have been successfully received by KARATZ STORE

・The order processing or payment status on the overseas delivery agent's side before the order reaches KARATZ STORE

・Any delays or issues occurring within the overseas delivery agent before the order is placed with KARATZ STORE

・International shipping schedules, delivery dates, or tracking updates after arrival at the overseas delivery agent

・Issues such as loss, damage, or delays occurring after the overseas delivery agency has received the item

Similarly, for matters such as initial defects, we are unable to accurately verify which product you purchased and when.Therefore, even if you contact us directly, it is difficult for us to assist.

We sincerely apologise for any inconvenience this may cause, but we kindly request that you direct your enquiries to the overseas delivery agency you are using.

Due to the large number of customers using our services, we do not contact forwarding agents on behalf of customers.

We kindly request your understanding and cooperation in this matter.

【To customers who have used Buyee connect】

For matters you have enquired about, please refer to Buyee's FAQ. Should you have any further questions, kindly direct them to the Buyee enquiry desk.
https://buyee.jp/help/yahoo/guide/inquiries